New success comes from exploring new avenues. And new avenues open from new thoughts. Our goal at Sunstone Open Courses is to provide you a platform to think new. Think new ideas, meet new people, learn new perspectives and develop a new business mindset. Think new solutions and think new problems. Say goodbye to the status quo with a new way of learning.
Every business you talk to, will tell you about the high costs of customer acquisition. Will it not be great if your existing customers brought new customers? In this new social regime, “word of mouth” is more powerful than ever. Operating a business without measuring the word of mouth advertising is like operating in darkness. Your company may be financially doing well but you never know your best customers may be leaving you. You can surely get new customers in with expensive advertising, but are they getting back? This courses aims to expose you to fundamentals of customer satisfaction in services -how it is measured and used for growth of businesses.
How many times have we negotiated a deadline with your manager, client, or a vendor? Not long back. We face challenges in our lives and push our boundaries to achieve our potential. We evolve to survive. Crucial part of evolution is negotiations. In the new age world, where physical fights have been all but abandoned, negotiations offer little fights that help us test ourselves and grow In this course we will discuss business negotiations for better outcome and your professional growth.
Have you thought of why some organizations are better able to manage their operations and stay ahead with their competitors? Have you thought why a company like Infosys would operate its business so differently than Accenture or Wipro even though they all provide similar services to clients? What differentiates TCS, Infosys, Wipro,or any other IT services firm to stay ahead and be profitable? Through this course we will uncover the concepts of how operating models are designed, and measured for strategic growth of services companies.
Have you been on either side of a difficult performance feedback? Or having to communicate to a client that you are way behind schedule? Or telling your manager that they are the ones causing the whole team to fail? In this course we will focus on a very common difficult conversation that happens at workplace when project deliveries are impacted.
Every organisation survives on its ability to acquire new customers for its product or service. Acquiring customers is an uncertain task and the effort is always to move towards increasing the probability of success of acquisition This probability of success depends on how good is the marketing of product or service. As the world evolves the service sector has grown in prominence over the physical products because the deliverable from a service have different meaning and value for different customers. Therefore while services can give the best returns it is also a difficult to acquire new customers due to the complexity of customization. In this course we shall start from the basics of marketing and understand how fundamentals apply to a services business . At the end of the course, you would better understand principles of acquiring new customers in services business by creating win-win solutions.
Innovation management is like any other management discipline that can be learned and used as a sustainable strategy for creating long-term value. Understand what innovation management is and how companies that leverage it stay ahead and grow. The key focus of the session is to discuss innovation and its enablers in business. At Sunstone Business School, we are excited to bring this web session with expert in Innovation Management- Gunjan Bhardwaj- Founder –Innoplexus- Germany.
Ecommerce has exploded in India in past five years with a 30% CAGR, even though penetration continues to be low. Since there are a large number of customers who pay in each of their transaction, managing cost (CAC, or the cost of acquiring an additional customer), managing churn rate (or the rate at which customers leave) and maximizing the contribution margin (or marginal revenue – direct costs) is utmost important. A combination of these metrics is the customer lifetime value, or CLTV. This course focuses on uncovering how ecommerce industry functions and how CLTV is used in ecommerce business decisions.
When was the last time you went for salary negotiation or the appraisal process. Not long back. Salary negotiations are inevitable for most of us, either as employers or employees. These negotiations have significant impact in both our personal and professional growth. We face challenges in our lives and push our boundaries to achieve our potential. We evolve to survive. A crucial part of evolution is negotiations. Negotiation is an inevitable part of our life, and a skill essential to grow. In this course, we will try to uncover negotiations concepts while applying them to salary negotiations situations, and learn how to make salary negotiations a win-win for both employers and employees.
Managing and allocating resources effectively is challenging and the key to long-lasting success of individuals and organisations. This course focuses on some of the techniques which can be used to avoid common pitfalls in this process
It is a challenge to succeed as a first-time leader. Strengths which brought you this promotion do not get you the results as a new leader, and you are at a loss about how to retain your star status in the organization.